Thank you for choosing  InstaVeg for your fresh produce delivery needs. We are committed to providing you with the best possible delivery experience. Please take a moment to review our delivery policy.

1. Delivery Times:

• We offer two delivery options in our App; one is Call a Cart Delivery and Normal delivery at your doorstep.
• Call Cart Delivery times are typically within 30 minutes from calling a cart through our App. You can even track it as well.
• Normal delivery times are typically 2-3 hours from placing your order through our App.
• Please note that delivery times may be affected by factors such as weather conditions and traffic.

2. Delivery Fees:

• Delivery fees are Zero irrespective of your location and the delivery option you choose.

3. Order Confirmation:

• You will receive an order confirmation email or notification once your order has been successfully placed.
• Please review your order confirmation to ensure that all details, including your delivery address, are accurate.

4. Delivery Tracking:

• You can track the status of your delivery in real time using our tracking feature on our App.
• We will also send you notifications regarding the status of your delivery.

5. Delivery Address:

• It is your responsibility to provide accurate and complete delivery address information during the order process.
• Inaccurate or incomplete delivery addresses may result in delivery delays.

6. Delivery Instructions:

• You may provide specific delivery instructions during the checkout process. We will do our best to accommodate these instructions, but we cannot guarantee all requests can be fulfilled.

7. Delivery Receipt:

• Upon delivery, our delivery personnel will provide you with an invoice or receipt.
• Please check the delivered items against your order and report any discrepancies or issues immediately to our customer support team.

8. Missed Deliveries:

• If you are not available to receive your delivery during your selected time slot, our delivery personnel will attempt to contact you.
• If we are unable to reach you or complete the delivery, your order may be rescheduled, and additional charges may apply.

9. Quality Assurance:

• We take great care to ensure that your fresh produce is of the highest quality. - If you are dissatisfied with the quality of any delivered items, please contact our customer support team within 24 hours for resolution.

10. Refunds and Returns:-

• Our refund and return policy is detailed in our "Return and Exchange Policy" [Link to Return and Exchange Policy].

11. Contact Us:

• If you have any questions or concerns about our delivery policy, please contact our customer support team.

Thank you for choosing  InstaVeg for your fresh produce delivery needs. We appreciate your business and are committed to providing you with exceptional service.